In Cameroon, the Telecommunications Regulatory Board (TRB) has warned mobile network operators (MNO) in the country to restore optimal provision of services without delay, or they will be fined.
According to reports seen by BMA, The TRB has served notices to Camtel, MTN Cameroon, Orange Cameroun and Viettel (Nexttel).
In a statement released by the regulator, TRB General Manager Philemon Zoo Zame said the body had noticed “serious shortcomings” following its assessment of the situation.
In addition to areas for improvement in service quality, Zame noted discrepancies regarding coverage and performance of access networks, tariff offers and the use of radio frequencies.
Zame said, “Formal notices were served on the operators Orange Cameroon, MTN Cameroon, Viettel and Camtel for them to immediately take action to remedy the situation, which is detrimental to consumers of electronic communication products and services.”
The TRB stated that it had received hundreds of complaints from aggrieved users.
A network user in Yaounde, Guy Ntam, vented his frustration: “Messaging apps will take several minutes to load, that’s if at all they will load. The network difficulties are giving me a difficult time, as I can’t go about my business as usual. And in all of these, the operator will mercilessly slash your data.”
Under a 2010 law governing electronics communications in Cameroon, modified in 2015, operators can face between US$149 895,50 and US4299 791,00 in fines for failing to respect their terms of services.
